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We have developed a list of frequently asked questions to aid you with any problems you may be experiencing, or questions you require answered when using the Business Sunday website.
You'll find information on:
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BROWSER PROBLEMS
Our sites have been designed for both Internet Explorer and Netscape Navigator. If you have an older version of either of these browsers, we recomend that you upgrade to view the site at its best. Download the latest Internet Explorer or the latest Netscape Navigator for free.
If you find our site processing very slowly or slower than usual on any given day, this may be due to a server problem we are experiencing or heavy traffic on the site or Internet generally. It may also be due to your own computer set-up, modem connection or service provider. Please check to see that these are all functioning properly. If you have specific problems with your browser, refer to Microsoft Support or Netscape Support .
WATCHING VIDEO CLIPS
You must have Windows Media Player to watch clips on Business Sunday. Download your free copy - this will take only a few minutes.
Please note, the picture quality is dependent not only on our compression of the clips, but also your service provider's connection to the Internet, bandwith in your country or area and your computer's level of sophistication. If you experience problems with Windows Media Player see Windows Player Support.
USING LIVE CHAT
Business Sunday has a 24-hour, 7-day-a-week discussion or forum room. For help on discussion and chat visit click here.
FINDING STORIES, INTERVIEWS AND TRANSCRIPTS
The Business Sunday website has transcripts for stories aired on the TV show dating back to October 1997 and is updated every week. You can search our database of interviews, stories, either by story title or keyword. The search function is accessible on the front page of every section. Your search results can be sorted by date, story type or author.
MAKING A COMPLAINT
Before submitting complaints via e-mail, please note that ninemsn is not responsible for the programming or presentation of the Business Sunday television show. While we are pleased to pass your comments on to the staff and presenters at Channel Nine, we are not able to respond on Channel Nine's behalf.
In accordance with the Australian Broadcasting Authority requirements and the Federation of Australian Commercial Television Stations Code of Practice, complaints about Channel Nine programs should be directed in writing to the television station.
If you have a complaint about a story, programming changes (including those due to sporting events and so on), these are best addressed formally by writing to Channel Nine. Programming complaints can be addressed to the Head of News and Current Affairs or the Programming Director at the address below.
Complaints about items on the Business Sunday program should be directed in writing to the Executive Producer at Business Sunday.
All such letters should be sent to: PO Box 27, Willoughby, NSW 2068.
Complainants should include their name, address and contact phone number. Complaints cannot be addressed by Channel Nine unless they are submitted in this way.
BUYING A COPY OF THE SHOW
If you would like to purchase a copy of a Nine Network story you can e-mail the Nine Network Archives on archives@ninenet.com.au
If you do not have an e-mail address you can fax Archives on: (02) 9906 4415 You will need to include the following information:
• the date the story went to air
• the program in which it aired
• why you would like a copy
• and your contact details
The Nine Network Archives will advise whether the particular story or program you require is available and the costs involved.
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